Decision details

Q4 2016/17 Complaints Report

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes

Purpose:

The report provides an overview of complaints received about Stockport Council and Stockport Homes for the 4th quarter of 2016/17. The report also compares performance in complaint handling in 2016/17 compared with 2015/16.

The report is structured as follows:

• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government Ombudsman (LGO)
• Overview of complaints referred to the Housing Ombudsman (HO)
• Lessons learnt as a result of complaints

Decision:

The Cabinet considered and noted performance in relation to complaints received in the fourth quarter of 2016/17.

Alternative options considered:

None

Wards Affected: (All Wards);

Decision Reference: CAB6

Declarations or conflicts of Interest: None

Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.

Report author: Anwar Majothi

Publication date: 14/06/2017

Date of decision: 13/06/2017

Decided at meeting: 13/06/2017 - Cabinet

Effective from: 21/06/2017

Accompanying Documents: