Decision details
Q4 2015/16 Complaints Report
PDF 60 KBDecision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
The purpose of this report is to provide an
overview of complaints, as at the 4th quarter (January - March)
2015/16. The report also compares complaints received in 2015/16
with the previous year’s complaints.
This report is structured as follows:
• Performance overview
• Overview of Stage 1 & Stage 2 Corporate Complaints
• Overview of statutory Adults Social Care Complaints
• Overview of statutory Children’s Social Care
Complaints
• Overview of complaints about Stockport Homes
• Overview of complaints referred to the Local Government
Ombudsman (LGO)
• Overview of complaints referred to the Housing Ombudsman
(HO)
• Lessons learnt as a result of complaints
Decision:
The Executive considered and noted performance in relation to complaints received in the fourth quarter of 2015/16.
Alternative options considered:
None
Wards Affected: (All Wards);
Equality and/or Environmental Impact Assessment: N/A
Decision Reference: ED1829
Declarations or conflicts of Interest: None
Other reasons / organisations consulted
Consulting with Directorate Complaints
Officers'
Contact: Anwar Majothi, Corporate and Support Services Email: anwar.majothi@stockport.gov.uk Tel: 0161 474 3182.
Report author: Anwar Majothi
Publication date: 15/06/2016
Date of decision: 14/06/2016
Decided at meeting: 14/06/2016 - Executive
Effective from: 22/06/2016
Accompanying Documents: